Yoz Grahame's Cheerleader: "Want to see something cool?"

June 06, 2005

"Want to see something cool?"

In a few hours, we get one of the most eagerly-awaited events in the technology calendar: a Steve Jobs keynote. I've been watching them since he returned to Apple in 1997, despite the fact that I've never owned any Apple gear. I know I'm not the only one hypnotically drawn to his performances. I'm a Windows user, but I don't watch video presentations from Bill Gates (well, not often) or Andy Grove. Why Steve?

The answer: It's why we're here in the first place.

Whether you love or hate Apple and its products (personally, I'm all over the map on that one) you can't deny that Jobs is a demo master. There are few better examples of technology theatre than one of his keynotes. For two hours one is transported into the infamous Reality Distortion Field, where everything is swooshy and wonderful and Apple did it all first. He is the loving uncle bestowing gift after gift, and just when you think he's all done, he'll give you the best gift of all. (Now that everyone's attuned to the "One more thing..." moment, we spend most of those two hours holding our breath for it, waiting for Steve to play Columbo. Such delicious teasing!)

If you want to see just how completely Jobs dominates his keynote performances and rules our attentions, the keynote he gave in January (stream here) contains three notable moments:

Twelve minutes in, something goes wrong - the photo viewer locks up, the machine's dead. It's the usual demo nightmare, but it's the first time something's gone severely wrong in any of the Jobs keynotes that I've seen. It takes Steve a couple of moments to work out what's happened, plays it to the crowd - "Alrighty... I got a little bug here!" - just long enough to get a laugh, then instantly switches the whole KVM setup to a second hidden Mac. "Well, that's why we have backup systems here. Anyway..." Round of applause, demo continues. Whole incident is done in 20 seconds. Most of the roundups didn't even mention it. As Danny said at the time, you imagine that if Steve suffered a heart attack onstage then an identical Steve would instantly step out from the wings and carry on as if nothing had happened.
Fifty minutes in, Steve introduces the President of Sony Corporation, who comes on and immediately, giggling, tells the crowd how excited he is to be taking part in a Jobs keynote. This is the President of a company that could absent-mindedly crush Apple with one tread of its big scaly foot (Daring Fireball headline: "Why It's Cool To Say AIIEEEE!!") yet the guy is acting like an awkward kid on stage with his hero. He takes way too long to ramble badly through a discussion of the HDTV standardisation efforts before eventually crumbling into ten seconds of being utterly lost, waving to Steve for help. Steve gets up and thanks him, shakes hands, and just as Mr Ando is leaving the stage, he stops! Turns back to the crowd! And tries to do the "Just one more thing..." thing!
This is not good. He's stolen Steve's Holy Addendum Of Wow and he's doing more rambling with it. Every single person in the auditorium can see Steve's thoughts above his head, like a mantra:
Get the fuck off my stage
Get the fuck off my stage
Stop screwing with my keynote
And get the fuck off my stage
... and Steve's eyes are bulging like he's trying to will laser beams out of them. It's lucky that Ando shut up and left when he did, because a few seconds later Jobs would have pulled out a silenced Walther PPK from the back of his polo-neck, quickly dispatched the President of Sony without a moment's hesitation and said, "Well, that's why we have guns here. Anyway..."
About half an hour after that, Phil Schiller comes on to demo Pages, and it's a good demo. Actually, it's a really good demo. Out of all the software demos in this keynote, Pages was what impressed me most. Lovely templates, image embedding and flow that's as easy as breathing, a genuine break away from the "word processor = Word" mentality, gorgeous. (The reality, sadly, doesn't live up to the demo, but the demo was really good.) When I spoke to other people about it, many of them Apple fans, they were just, "Pages? What? Oh, yeah, word processor thing, nice. I want another iPod!" Now, it may be just that I was alone in getting more pleasure from a demo of a word processor than is considered healthy, but I think the key reason they didn't notice was that Steve didn't give it, Phil did. And Phil's good, but he's not Steve. Poor Phil.

A Steve Jobs keynote is the closest thing we have, in our industry, to a rock'n'roll stadium gig, and it reminds us why we're here.

Those of us who make a living through building and using technology spend 99% of our time up to our elbows in code or email, reading websites, talking to customers, trying to make the backups work properly, etcetera. The world of technology only seems fast because there are so many people doing so many different things, and as a result new things appear every day. But if you're working on a big project, it can be months or years between releases, and the amount of drudgery is almost intolerable.

This is not what we came looking for. When we were young we wanted jetpacks, underwater cars, holographic video games and x-ray specs. These days, when we're at the office want the magic button that says "Produce Great Work Instantly", and we want it to work right goddamn now. (And when we're at home, we want a machine that lets you become James Bond.)

Please, Mr Demo Man - give us that button! In your brief time on stage, show us that the last week of work could be done in a minute! And with really whizzy graphics!

One of the most notable aspects of working at The Digital Village was the number of famous people stopping by to say hi to Douglas (and then engage in long chats with Emma or Mary). Off the top of my head I can recall Paul Allen, Terry Jones, Charles Simonyi and Brenda Laurel, but it's Kai Krause who I remember most clearly. This was in 1997, when Kai's Power Tools was on every designer's hard drive and Kai's Photo Soap was raking in millions. His products were way out, wacky but brilliant, and utterly unique. One evening he commandeered a spare 8600 and gave a handful of us a half-hour demo of some new stuff he happened to have with him.

He gave us a great demo.

At the risk of sounding like this guy, the difference between a really good demo and a great demo is this:

A really good technology demo will genuinely impress you and show you how certain aspects of your life could be a lot easier or a lot more fun. You will become quite eager to get your hands on the product, and you will tell others about it.
A great technology demo will suddenly drop you ten years into the future. You will start breathing the the words "How the fuck..." and then your mouth will be open for the rest of the demo. You will not want the demo to end, because this is a seriously cool future and as soon as it ends you have to wait ten years to get back there again.

I can only remember snapshots of Kai's demo (it was eight years ago, after all) but I was standing there with Tim waiting to be impressed while we were taken on a whistle stop tour around his new software, and thinking roughly the same things:

Kai: "So I can take this picture and spin it all around like this..."
Us (thinking): "Yeah, you're mapping a texture to a polygon and rotating it, this is how you got rich?"
Kai: "... and I can take this picture and zoom all the way in like this..."
Us: "Okay, fractal zoom, nicely gradiated, nice curves going on, nothing particularly special."
Kai: "... and I can wibble it around like this and zoom out and wibble it about up here..."
Us: "Wait. Do that again. Did he just do what I think he just did? Do that again? Please?"

As the demo went on we saw more remarkable things and heard incredible stories about these Russian guys he was working with who had a camera that could take instant 3D shots that you could load into a modeller and he'd be selling these for $200 a pop and we were completely in the palm of his hand and drooling. None of it ever came out, alas - I don't know why. ("Everything we ever sold was six months too early," he says. If you want to know more about what he's up to now, good luck; all I can give you is this bizarre rambly book thing from the Myst school of UI design)

Truly great demos come all too rarely for addicts like us. This year's DEMO conference was, according to Om Malik, bereft of them. The best I've seen in the past few months have been Will Wright's "Spore" talk at GDC and this remarkable augmented reality demo. Even Steve, the demo god's demo god, only shows something truly incredible once every couple of years, if that. (This year's buzz is all about Apple possibly changing the type of silicon they use. I've been speculating just as much as anyone, but really - do we actually care? Those of you working at IBM and Motorola excepted.)

But it's near-impossible, because however good your demo skills are, they'll only get you as far as a really good demo. Great demos require great technology. This is why Scoble is currently running around the Redmond campus filming his Channel 9 videos, because he knows that the only way to bless Microsoft with even 1% of Apple's cool is to show other techies that, you know, there's actually some genuinely impressive stuff going on there. One day, Bill may actually get it, and show us the many dreams he has pointlessly locked away in his many research centres. Until then, I'll be watching Steve.

Posted by Yoz at June 06, 2005 02:47 PM | TrackBack

Comments

Yes?
Why Steve?

Posted by: Cris on June 7, 2005 09:10 PM

I think the single most impressive demonstration of the Reality Distortion Field is that Jobs et al were *so sure* that their software would crash, that they had another system as a hot backup on the KVM, and when he told the audience this, he got a *round of applause*.

If that happened in a Microsoft demo, the Apple geeks would be "Haha! Nyaah nyaah! Buggy Microsoft crap! Sucky sucky! Hey! Who changed my CPU?! Whoah! Is that Half-Life 2?"

Posted by: Tim on June 9, 2005 12:40 AM

http://www.aboyandhiscomputer.com/images/Announcing_the_Apple_iProduct.gif

Posted by: shmuls on June 26, 2005 11:56 AM

Ahh no. Actually having a backup *is* seriously impressive, and shows great preparation and discipline.

I remember a presentation from a CEO of a major database company (the largest basically - you know who they are, and you know who I'm talking about) at their annual trade show back in '97, where he had 4 things to show, and 3 (!) of them broke.

Trust me, when the CEO of a multi-billion dollar company can't demo something without having a backup it's not a good look. Particularly a database company who built their business on data protection and arcane stuff like "point-in-time recovery"

What this little incident says to me is that a consumer company like Apple are far more careful and more deserving of my trust than that other mob who are in the enterprise world.

Posted by: James on July 19, 2005 03:15 AM

What this little incident says to me is that a consumer company like Apple are far more careful and more deserving of my trust than that other mob who are in the enterprise world.

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